MetroGreater

Small ideas can make Metro greater.

Train ALL Operators to provide Information like Train Operator Spencer

Train Operator Spencer, on the Orange line towards Vienna, provides real time information to her riders throughout their journey. She helps to keep riders from feeling that they are in the dark about what's going on, because she provides ongoing information. Even if you cannot change the situation, it is nice being informed on the current situation and knowing there is someone there that will be provide you with information along the way. Operator Spencer should be held as an example for ALL Metrorail operators!

I know this suggestion is late, and I don't want a prize. I want All operators to provide information [Even an honest, "I don't know."] Implementation could cost $0 !!!

I know this suggestion is late, and I don't want a prize. I want All operators to provide information [Even an honest, "I don't know."] Implementation could cost $0 !!!

Simply make a point of a little additional training, and give operators access to information and permission/training to inform riders.

Submitted by: Hank S., Charleston, SC

Comments

And don't automate away the ability for staff such as Operator Spencer and others to make such announcements, tell jokes, and otherwise personalize and humanize the experience.

by Mike on Jul 16, 2016 7:39 am • linkreport

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